Here’s a clear, polished English translation of your full Return & Exchange Policy, written in a professional and customer‑friendly tone:

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Return & Exchange Policy (14‑Day Peace‑of‑Mind Guarantee)

1. Our Goal: Your Comfort & Convenience

At Zainexa, we want your shopping experience to be completely worry‑free.
That’s why we offer a 14‑day peace‑of‑mind guarantee — giving you the confidence to shop without any risk.
If the product doesn’t meet your expectations or doesn’t provide the comfort you were promised, we will handle the return or exchange smoothly and easily.

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2. Return & Exchange Period

• Duration: You have 14 days from the date you receive your order to request a return or exchange.
• Basic Conditions: We accept returns and exchanges if the product is in its original condition, unused, and in its original undamaged packaging, along with the original purchase invoice.
• Excluded Products: For hygiene and quality reasons, items intended for direct personal use cannot be returned or exchanged unless there is a manufacturing defect.

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3. Refund Procedure

• Contact Us: Please send an email to
  contactus@zainexa.com
  within the 14‑day period.
• Cost:
  • The customer is responsible for the return shipping cost unless the reason is a manufacturing defect or an error from our store.
  • In those cases, we cover all shipping costs.

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4. Warranty Against Manufacturing Defects

• If you discover any manufacturing defect, please contact us immediately.
• For confirmed manufacturing defects, Zainexa will cover all shipping costs (pickup and delivery), and you may choose between:
  • Product replacement, or
  • Full refund