Refund policy
1. Exchange & Return Policy (14‑Day Peace‑of‑Mind Guarantee)
Our goal: Your comfort and convenience
At Zainexa, we aim to provide you with a smooth and worry‑free shopping experience. That’s why we offer a 14‑day guarantee that removes all the risk from your purchase. If the product doesn’t meet your expectations or doesn’t provide the comfort you were promised, we will handle the return or exchange with ease.
2. Return & Exchange Period
- Duration: You have 14 days from the date you receive your order to request a return or exchange.
- Basic Conditions: We accept returns and exchanges if the product is in its original condition, unused, and in its intact original packaging, along with the original purchase invoice.
- Excluded Products: To ensure hygiene and quality, items intended for direct personal use cannot be returned or exchanged unless there is a manufacturing defect.
3. Return Procedure (Refund Process)
- Contact: Please send an email to contactus@zainexa-kbeauty.com within the 14‑day period.
- Cost: The customer is responsible for the shipping cost when returning the product, unless the reason is a manufacturing defect or a mistake from our store — in that case, we cover the full cost.
4. Warranty Against Manufacturing Defects
If you discover any manufacturing defect, please contact us immediately.
In the case of a manufacturing defect, Zainexa will cover all shipping costs (pickup and delivery), and the product will be replaced or fully refunded — whichever you prefer.
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